Frequently Asked Questions

MediateEase is a comprehensive online dispute resolution platform that enables parties to resolve conflicts efficiently through virtual mediation. Our platform provides secure video conferencing, document exchange, e-signatures, AI-powered resolution suggestions, and progress tracking tools to facilitate successful mediations.

Online mediation works similarly to in-person mediation but takes place virtually. Parties connect through our secure platform, communicate via video conferencing and messaging, share documents electronically, and work with a mediator to reach a resolution. The entire process is conducted online, making it more convenient and accessible.

MediateEase is designed for individuals, businesses, legal professionals, HR departments, and organizations of all sizes. Whether you're resolving a personal dispute, managing workplace conflicts, handling commercial disagreements, or facilitating family mediation, our platform adapts to your needs.

Yes, security is our top priority. MediateEase uses bank-level encryption, secure data storage, and complies with international data protection standards. All communications, documents, and agreements are protected with end-to-end encryption. We are SOC 2 compliant and regularly audited for security.

No technical expertise is required. MediateEase is designed to be intuitive and user-friendly. Our platform includes guided onboarding, tutorial videos, and 24/7 support to help you get started. Most users are up and running within minutes.

The duration varies depending on the complexity of the dispute. Simple cases may be resolved in a single 2-3 hour session, while more complex matters might require multiple sessions over several weeks. On average, MediateEase users resolve disputes 60% faster than traditional methods.

MediateEase supports a wide range of disputes including commercial conflicts, employment issues, family matters (divorce, custody), landlord-tenant disputes, contract disagreements, partnership dissolutions, and more. Our platform is flexible enough to handle both simple and complex cases.

Yes, you can select from our network of certified mediators or invite your own mediator to use the platform. Our mediator directory includes professionals with expertise in various areas including commercial law, family law, employment, and international disputes.

If parties don't reach an agreement, they retain all their legal rights to pursue other resolution methods. Mediation is voluntary and non-binding unless a settlement is reached and signed. Our platform tracks progress and identifies areas of agreement, which can be valuable even if full resolution isn't achieved.

Yes, once all parties sign a mediation agreement through our e-signature feature, it becomes a legally binding contract. These agreements are enforceable in court just like any other contract. We recommend having agreements reviewed by legal counsel before signing.

MediateEase provides virtual meeting rooms with HD video, secure messaging, document exchange and storage, e-signature capabilities, AI-powered resolution suggestions, automated scheduling, progress tracking, breakout rooms for private caucuses, real-time note-taking, and comprehensive reporting tools.

Our AI analyzes case details, identifies patterns from successful mediations, and provides data-driven suggestions for resolution. It helps mediators identify common ground, suggest fair settlement ranges, and highlight potential obstacles. The AI assists but never replaces human judgment and mediator expertise.

Yes, MediateEase is fully responsive and works on smartphones, tablets, and desktop computers. You can participate in mediations, review documents, sign agreements, and communicate with parties from any device with an internet connection.

Parties can securely upload, share, and organize documents within the platform. All files are encrypted and stored securely. You can set permissions, track document versions, add comments, and ensure all parties have access to necessary materials. Supported formats include PDF, Word, Excel, images, and more.

Our platform includes HD video conferencing with screen sharing, recording capabilities (with consent), breakout rooms for private discussions, virtual backgrounds, and support for up to 50 participants. No additional software is required - everything runs directly in your browser.

MediateEase offers flexible pricing based on your needs. We have plans for individuals, small businesses, law firms, and enterprises. Pricing typically ranges from pay-per-case options to monthly subscriptions. Contact our sales team for detailed pricing information tailored to your specific requirements.

Yes, we offer a 14-day free trial with full access to all platform features. No credit card is required to start your trial. This allows you to explore the platform, test features, and even conduct a mediation before committing to a paid plan.

All subscriptions include unlimited video conferencing, document storage, e-signatures, progress tracking, and customer support. Higher-tier plans include AI Resolution features, priority support, custom branding, advanced analytics, and dedicated account management.

No, there are no setup fees or hidden costs. You only pay for your chosen subscription plan. We believe in transparent pricing and will never surprise you with unexpected charges.

Yes, you can cancel your subscription at any time with no penalties. If you cancel, you'll retain access until the end of your current billing period. We also offer the option to pause your subscription if you need a temporary break.

Yes, MediateEase complies with GDPR, CCPA, and other international data protection regulations. We maintain strict data privacy standards, provide data processing agreements, and give users full control over their data including the right to export or delete information.

Data is stored in secure, encrypted data centers with redundant backups. We use industry-leading cloud infrastructure providers with certifications including ISO 27001, SOC 2, and HIPAA compliance. Data location can be customized based on your jurisdiction requirements.

Yes, with consent from all parties, mediations can be recorded. Recordings are encrypted and stored securely. Access is controlled and can be restricted to specific parties. Recording policies should be established at the beginning of each mediation.

Yes, our e-signature feature complies with the ESIGN Act, UETA, and eIDAS regulations, making signatures legally binding in most jurisdictions worldwide. Each signature includes a detailed audit trail showing who signed, when, and from what IP address.

After a case is closed, data is retained according to your organization's retention policy and legal requirements. You can export all case data at any time. Data can be permanently deleted upon request, subject to legal retention obligations.

We provide 24/7 customer support via email, live chat, and phone. All plans include access to our knowledge base, video tutorials, and webinars. Premium plans include dedicated account managers and priority support with guaranteed response times.

Yes, we offer comprehensive training including live onboarding sessions, recorded tutorials, documentation, and best practice guides. For enterprise clients, we provide customized training programs and can train your entire team on platform usage and mediation best practices.

Yes, our team can assist with migrating data, cases, and documents from other platforms. We provide migration support, data mapping, and ensure a smooth transition with minimal disruption to your ongoing cases.

Technical issues can be reported through our support portal, live chat, or by emailing support@mediateease.com. Include details about the issue, screenshots if possible, and our team will respond promptly. Critical issues are escalated immediately.

Yes, enterprise plans include API access for integration with your existing systems. Our REST API allows you to automate workflows, sync data, and embed MediateEase functionality into your applications. Full API documentation and developer support are provided.